ORG 477 Introduction to Conflict Management

This course provides an overview of the theory, practice, techniques, and effectiveness of programs and interventions to manage personal, workplace, organizational, systems, and community conflict. The course will examine the types, scope, and application of conflict resolution within the workplace, family, education, health systems, social services, courts, neighborhoods, law enforcement, retail consumers, and civil lawsuits. Course faculty and guest lecturers from these settings will portray how conflict is assessed and managed. Students will gain an understanding of how to effectively manage conflict and appreciate the role that conflict and its constructive management can have to improve one’s personal, family, work, and community life.