HV3. 122 Customer Svc for Heavy Equip Technicians
Effective troubleshooting and fabrication project design requires communicating with internal and external customers. This course helps heavy equipment technicians create effective troubleshooting and project management methods that incorporate customer service skills coupled to communicating effectively with people from different social and cultural backgrounds. Included are job seach skills for obtaining employment in the industry, as well as repair and design options that promote energy efficiency.
Offered
Offered Fall only
Notes
Career Technical Education (CTE) Course
General Education Requirements
AAS Human Relations, Cultural Literacy AAOT/AAS,
Outcomes
Upon successful completion of this course, students will be able to:
Incorporate customer service and intercultural communications into maintenance and fabrication duties. Create a resume, work history, job search plan, and cover letter. Completion of a customer service workbook. Create a resume, work history, job search plan, and cover letter.