ESA 227 Emergency Dispatch and Communications

3 hours

This course provides a comprehensive grounding in the latest theory, regulations, standards, and practices of emergency communication and dispatch. The course gives students exposure to technologies in use and planned as part of the federal government’s ongoing multi-billion dollar efforts to upgrade 9-1-1 systems and incorporate new technologies into field emergency communications for first responders. Case studies are used to illustrate effective and ineffective communications in routine incidents as well as large-scale events and disasters.