HSP 301 Leadership and Management in the Hospitality Industry

This course provides practical information for both managers and leaders in the hospitality industry by placing emphasis on the critical role they have in managing and/or leading such organizations via recognizing the importance of all employees within an organization and in creating motivating working environments.  A variety of theoretical models are introduced whereby students can learn how to improve their leadership abilities and management tools to develop an understanding of the effectiveness in creating high-performance teams and providing employee empowerment which, in turn, can yield enhanced guest service levels and increased profitability in a hospitality organization.