CMA 142 Communications and Human Relations in Healthcare
Prepares students to understand the mental processes and behaviors of individuals. Emphasizes effective use of communication in the medical office setting.
Notes
Career Technical Education (CTE) Course
Outcomes
Upon successful completion of this course, students will be able to:
Identify styles and types of verbal communication. Recognize barriers to communication. Identify types of nonverbal communication. Identify techniques for overcoming communication barriers. Coach patients appropriately considering cultural, ethnic, and social diversity. Demonstrate empathy. Demonstrate and define the principles of self-boundaries.